How to Embrace Customer Feedback
I had a client who was deathly afraid of feedback. Every time we talked about getting feedback from her customers she changed the subject. Before I go any farther… Being […]
Connection
How to Embrace Customer Feedback
I had a client who was deathly afraid of feedback. Every time we talked about getting feedback from her customers she changed the subject. Before I go any farther… Being
How to Find a New Challenge for Faster Growth
One of the biggest mistakes I made earlier in my businesses and my career that I hope that you don\’t make. You won\’t be able to stop making mistakes throughout your
Getting Closer
The stories I collect around each project could fill a book. As you might know I’m working on a software project. The project will help companies collect better feedback from
New Adventures in Business
Last year I had a tough conversation with a client. She wanted to know why her retention rate was only getting worse. I suggested that the first thing we should
Develop Your Scientist Mindset
When I was young I wanted to be a scientist. You come up with an idea, create a hypothesis on how the idea would work, then you go and test
Why You Should Simplify Your Customer Surveys
My father was a tough man. Every time we tried to tell him what we thought about his rules. We were met with a stern look. His eyebrows would come
How to Get Quality Customer Feedback
Last week I went into a restaurant and had a nice meal. The waitress was top notch, but the food was average. She asked us why we stopped in. She
The Art of Value With Kirk Bowman
I walked up to a man at the flea market and I looked at his table. I noticed an old windup monkey with symbols that I thought my son would